Debtcol Pro Gov is a debt collection program that improves the recovery rate of debt collection specifically for government and municipalities.

This is achieved by automating the collection processes. Flexible dashboards and reports allow for the efficient management of the collection centre and management reporting.

Our software is the best alternative to having piles of paperwork in the office. All your information is just a mouse click away enabling rapid access to all required information. Flexible dashboards and reports allow for the efficient management of the collection centre and management reporting.

Our debt collection solutions are developed by an experienced and professional in-house development team. We work closely with our clients to develop debt collection software solutions that improve collections in a manner that reduces collection costs.

Hard Collections

Customised workflow – Queues

Queues are populated with debtors on the occurrence of certain predefined actions. Collection agents only work on the debtors in their queues. Queues are only cleared once the called for action has been completed. This ensures that there is focus only on those debtors that require specific attention.

Document Generation

All fields, including “customised” user added fields can be merged, with our document generation. All versions of the documents are retained and can be reverted to if necessary.

Complete contact and transaction history

All records of notes and documents are stored, enabling easy access to information and reporting to your clients. All transactions are recorded and attached automatically to the file history. Our call centre software allows all telephonic conversations to be recorded and attached to the file history.

Payment plans and Settlements

Compare payment plans with different payment amounts and periods. Payment plans can be established using a combination of monthly, weekly and once off payments. Plans can be calculated to settlement or for a specified number of payments.

Document Generation and Reporting

Document Generation

All fields, including “customised” user added fields can be merged, with our document generation. All versions of the documents are retained and can be reverted to if necessary.

Client Enquiry

Our system has a web interface that allows clients who have been given permission to view their files and give instructions.

Issue Section 129 letter/Letter of demand

Issue Section 129 letter/Letter of Demand merged with the appropriate debtors and government department or municipalities details ensures accuracy. It can be emailed directly from the system. 

Reporting to Clients

Our customisable grids make reporting to your clients easy. There is no need for programmers to set up reports, as grids can be exported to Excel.

Communicating with Clients

Dial directly from the system

Our call centre solutions allow you to easily set up lists of debtors to be contacted. It uses the system’s queue builder to achieve an improved right party contact rate. You can dial directly from the system using the click to dial feature.

Our call centre software includes a progressive dialler incorporated into the system, which allows a list of debtors to be dialled automatically increasing the efficiency of call centre agents.

All telephonic conversations are recorded, and all recordings form part of the debtors record. Therefore, it can be easily retrieved without the need for a call logging number.

Email and SMS

SMSs/emails can be sent singularly or in batch directly from the system. All SMSs/emails are stored against the debtor record and replies are automatically stored against the debtor record.

Call Centres

Simple web interface for call centre agents

Our call centre software is simple to use, meaning that little training is required. Moreover, no installation is also required for additional agents as your call centre grows.

Establish Payment plans and Settlements

Our payment plans and settlements allow for weekly, monthly and annual payments or a combination thereof. The expected interest and charges are calculated over the period of the plan so that time to discharge the debt can be approximated.

A plan can be merged into an agreement and sent to the debtor for acceptance and signature.

An automatic SMS/email will be sent to remind the debtor to make the payment. Our debt collection software will determine how payments are allocated between capital, interest and costs.

The payments can be imported directly from bank file, and an automatic SMS/email will be sent, if the debtor fails to make timeous payment.

Debit Order

All payment plans can be collected by debit order using the debit order module. The system caters for both NAEDO and ACB.

Collection Administrators

Easy search and filter functionality

Our debt collection software allows all columns in the grids to be searched and/or filtered. The columns can be reordered to display required information. The information can be grouped for better analysis, and the grids can be exported to Excel for reporting and analysis.

Manual & Automated charges

The charges or tariffs can be automatically or manually recorded on the debt management file as actions are performed. The charges can be billed to the client or debtor as and when required with full accounting functionality.

Import Instruction from different formats

Our debt collection software will save you time. It can automatically allocate to collection agents by number, round robin or according to the value. A SMSs or emails can be sent automatically on import to alert the debtor that the matter has been handed over for collection.

Reporting to Clients

Our customisable grids make reporting to your clients easy. There is no need for programmers to set up reports, as grids can be exported to Excel.

Customised workflow

Queues are populated with debtors on the occurrence of certain predefined actions. Collection agents will monitor debtors only in their queues. Queues are only cleared once the called for action has been completed.

Contact & Transaction History

Contact & communication with debtors

Our call centre software records all the attempts you have made at contacting various debtors.

It will automatically send emails and SMSs to debtors informing them that the debt has been handed over. You can monitor the delivery successes and replies. It also allows you to dial directly from the program individually or by using the progressive dialler.

Record all telephonic conversations and attach these to the debtor record for easy retrieval. It also includes the indicate method and latest contact information for future contact.

Complete contact and transaction history

Our call centre solutions allow all records of notes and documents to be stored. It enables easy access to information and reporting to your clients. All the transactions are recorded and attached automatically to the file history. The telephonic conversations can be recorded and attached to the file history as well.

Import Updated contact information from tracers and/ third parties

The call centre solutions will improve the success rate in contacting debtors. Workflow can be reset to “Start again” with the updated information.

It allows you to import additional contact information directly into the system.

The original information is retained, and additional contact information can be used in queue.