Terms and Conditions
SOFTWARE LICENCE AGREEMENT – MONTHLY RENTAL 1 DEFINITIONS AND INTERPRETATION
1.1 In this Agreement:
1.1.1 “Agreement” means this agreement, and any schedules hereto, as amended from time to time;
1.1.2 “Day” means each business day, excluding Saturdays, Sundays and South African public holidays;
1.1.3 “Current Release” means the most recent Release of the Software;
1.1.4 “Customization” means customizing, adapting or changing the Software interface or merging the Software with other programs within the existing functionality, but excludes Enhancements;
1.1.5 “Deliverable” means delivery of the Installation;
1.1.6 “Disabling Event” means: Customizations, Enhancements or Working Solutions made by persons not authorized by Legal Interact Gauteng Distribution (Pty) Ltd; Use of the Software other than for the purpose provided in the Software Documentation; Use of the Software other than with the hardware or software recommended by Legal Interact Gauteng Distribution (Pty) Ltd; Use of a version of the Software that is not the Current Release supplied to Licensee; Failure by Licensee to implement reasonable recommendations or solutions issued by Legal Interact Gauteng Distribution (Pty) Ltd within a reasonable period; Faults caused or exacerbated by hardware and/or software used in conjunction with the Software and not supplied by Legal Interact Gauteng Distribution (Pty) Ltd; Or use of the Software with software or hardware that Legal Interact Gauteng Distribution (Pty) Ltd has notified Licensee is incompatible with the Software;
1.1.7 “Effective Date” means the date of commencement of the Installation, notwithstanding date of signature hereto, or such other date as agreed between the Parties in writing;
1.1.8 “Effective Month” means the month of the Effective Date;
1.1.9 “Enhancements” means significant changes resulting in the addition of a new feature or capability to the Software, and changes that permit use of the Software on hardware or with software other than that for which the Software was initially designed;
1.1.10 “Fault” means the Software fails to substantially conform to the Specified Functionality, excluding any divergence that is: trivial, cosmetic, or has no material impact upon Use of the Software;
1.1.11 “Hardware” means any computer equipment or other goods required for use with the Software, or any device or computer on which Software may be installed;
1.1.12 “Installation” means the services performed by Legal Interact Gauteng Distribution (Pty) Ltd to install the Software for Use by Licensee as specified in the Project Plan;
1.1.13 “License” means the License as specified in clause 2 below;
1.1.14 “Media” means the media on which the Software and Software Documentation are recorded or printed as provided by Legal Interact Gauteng Distribution (Pty) Ltd;
1.1.15 “Number of Licenses” means the number of Software Licenses acquired by Licensee as specified in Schedule 2.1;
1.1.16 “Party/ies” means the parties hereto, individually or collectively;
1.1.17 “Project Plan” means any document describing, inter alia and as applicable: Licensee’s requirements; The Parties’ respective resources dedicated to facilitating the Software development and Installation and their roles; The relevant phases; The implementation time frame;
1.1.18 “Release” means a new version of the Software released by Legal Interact Gauteng Distribution (Pty) Ltd from time to time; And acceptance testing procedures;
1.1.19 “Rental” means the aggregate monthly fee payable by Licensee to Legal Interact Gauteng Distribution (Pty) Ltd pursuant to 3.1 below;
1.1.20 “Software” means the software modules developed at the instance of and owned by Legal Interact Gauteng Distribution (Pty) Ltd, and licensed to Licensee as specified herein;
1.1.21 “Software Documentation” means any operating manuals, user instructions, or other documents for aiding in the use of the Software;
1.1.22 “Specified Functionality” means the functions of the Software described in: in the case of Software, the Software Documentation; In the case of Customizations or Enhancements, any functional specification document; The Project Plan; Or in such other document, as applicable, including Legal Interact Gauteng Distribution (Pty) Ltd proposal/quotation and any applicable design documentation. In the event of inconsistency, the later dated document will apply;
1.1.23 “Support” means the Software support services as set out in Legal Interact Gauteng Distribution (Pty) Ltd Support Service Level Agreement, as applicable;
1.1.24 “Standard Hours” means 08h00 to 16h30 on each business Day;
1.1.25 “System Administrator/s” means the person/s appointed by Licensee to: administer the Software; Provide first level support to Licensee’s users; Liaise with Legal Interact Gauteng Distribution (Pty) Ltd; And where relevant, train the users;
1.1.26 “Upgrade Fee” means the fee charged by Legal Interact Gauteng Distribution (Pty) Ltd for the supply of a new Release;
1.1.27 “Use” means: loading, running or displaying the Software; Possessing and/or using the Software Documentation; Using and/or accessing the Software; Or storing the Software for such purpose;
1.1.28 “Working Solution” means the provision of, as applicable, an incremental enhancement or error fix to the Software, or a change allowing the Software to Meet the Specified Functionality without necessarily eliminating a Fault.
1.2 Words not defined herein but having a commonly understood meaning in the Information Technology sector will be interpreted as having that meaning.
1.3 Words signifying the singular include the plural and vice versa, any one gender includes the other gender, and natural persons include juristic persons.
1.4 Any rule of construction that an agreement be interpreted against the party responsible for preparing the agreement will not apply.
1.5 In the case of inconsistency between this Agreement and any other document, this Agreement will prevail to the extent of such inconsistency.
2 GRANT OF LICENSE
Legal Interact Gauteng Distribution (Pty) Ltd grants Licensee a nonexclusive, non-transferable License to Use the Software from the Effective Date, limited to the number of Licenses specified in Schedule 2.1.
3 RENTAL AND EXPENSES
3.1.1 The Rental documented in Schedule 2.2 will be payable by Licensee to Legal Interact Gauteng Distribution (Pty) Ltd monthly in advance, on or before the first day of each month, with the exception of the first month’s payment, which will be due and payable within 5 (five) Days from the Effective Date. Where the Effective Date is not the first day of a month, the Rental for such first month will be prorated accordingly.
3.1.2 The once off costs will be charged on completion of each of the chargeable milestone activities. The software rental will be effective on the successful installation of the program commencing on the 1st of the month in advance prior to project sign-off as discussed and agreed between both parties.
3.1.3 The Rental is payable in respect of and limited to Licensee’s right to Use the Software and excludes the cost of Installation, Training, Customization, Enhancement, Support or other services unless otherwise agreed or the contrary is specified in Schedules 2.2 hereto.
3.1.4 The Rental will increase annually in an amount equal to the higher of 10% or CPI+3% (consumer price index plus three percent) with effect from the anniversary of the 1st day of the Effective Month.
3.1.5 If Licensee’s system configuration changes for any reason, including an Enhancement, Legal Interact Gauteng Distribution (Pty) Ltd will have the right to increase the Rental pro rata.
3.1.6 Unless otherwise agreed between the Parties in writing, the Rental will be paid by Licensee to Legal Interact Gauteng Distribution (Pty) Ltd per debit order into the Legal Interact Gauteng Distribution (Pty) Ltd’s bank account as notified by the Legal Interact Gauteng Distribution (Pty) Ltd in writing from time to time. Legal Interact Gauteng Distribution (Pty) Ltd’s acceptance of a cheque constitutes an indulgence and Licensee will be liable in the amount of R250 for each cheque or debit order that is dishonoured or cancelled for whatever reason.
3.2.1 The Rental will be paid pursuant to 3.1. All other payments due by Licensee in respect of, inter alia, Upgrade Fees, Installation, Training, Customization, Enhancements, or other services will be payable within 14 (fourteen) days from date of invoice.
3.2.2 Licensee will reimburse Legal Interact Gauteng Distribution (Pty) Ltd for: costs of parking at and travelling to and from any Licensee site; and all travelling, accommodation, subsistence and telephone expenses that Legal Interact Gauteng Distribution (Pty) Ltd incurs in carrying out Support, Installation or other services.
3.2.3 All amounts exclude VAT, and will be paid in ZAR, without deduction, and free of any bank charges or exchange.
3.2.4 A certificate signed by any director of Legal Interact Gauteng Distribution (Pty) Ltd (whose appointment it will not be necessary to prove) will constitute prima facie proof of any amount due and payable by Licensee to Legal Interact Gauteng Distribution (Pty) Ltd for all purposes, including any legal proceedings.
3.2.5 Outstanding amounts will bear interest at the prime overdraft rate charged by Legal Interact Gauteng Distribution (Pty) Ltd’s bank, compounded monthly in arrears.
3.2.6 Legal Interact Gauteng Distribution (Pty) Ltd will be entitled to suspend the operation of the Software, Support, and all other services should any amount due by Licensee be outstanding, until such time as full payment has been made. Such suspension will not constitute a breach hereof.
4 TERMS AND TERMINATION
4.1.1 The Licensee’s rights to the Licenses and Support will commence on the Effective Date (Being the date of signature) and continue for 12 (twelve) months or such other period as agreed in Schedule 2.1 (“Initial Period”).
4.1.2 On expiry of the Initial Period, or any Subsequent Period, and provided the Agreement has not been terminated, this Agreement will automatically renew for another 12 months, unless terminated by either party on written notice to the other no less than 1(One) calendar month prior to the expiry of the Initial or Subsequent Period.
4.1.3 If Legal Interact Gauteng Distribution (Pty) Ltd cannot perform an adequate reference check on the licensee then the equivalent of three months rental will be needed to be paid upfront.
4.1.4 If the licensee delays the installation for a period longer than three month from the effective date (being the date of signature) the licensee will be liable for the monthly rental even though the installation has not taken place as yet.
4.2.1 This Agreement may be terminated by Legal Interact Gauteng Distribution (Pty) Ltd with immediate effect if Licensee:
126.96.36.199 Does or causes any of the Contraventions to be done, or breaches 11 below; Or
188.8.131.52 Fails to pay the Rental on due date despite having received notice;
4.2.2 This Agreement may be terminated by either party if:
184.108.40.206 In terms of clause 16, the other commits a material breach hereof;
220.127.116.11 The other commits an act that would, if it were a natural person, be an act of insolvency;
18.104.22.168 The other is placed into liquidation or under judicial management, whether provisionally or finally;
22.214.171.124 The other makes an assignment for the benefit of, or enters into a compromise with any of its creditors;
126.96.36.199 A judicial manager, curator or trustee is appointed to the other Party, whether provisionally or finally;
188.8.131.52 The other is deregistered, dissolved, or ceases to carry on business; Or
4.2.3 Clauses 11, 15, 17, 18, 19, and any other clause that impliedly survives termination, will survive termination hereof.
4.2.4 Licensee must, within 3 (three) Days of termination hereof: cease using (within its defined and ordinary meaning) the Software and Software Documentation; Destroy all Media and backup copies under its control; And ensure the Software is erased from all Hardware under its control
Licensee will not, without Legal Interact Gauteng Distribution (Pty) Ltd’s consent, do or cause to be done, attempt, or permit any third party to do any of the following acts (“Contraventions”):
5.1 Customize, modify, merge or combine the whole or any part of the Software with any other software, documentation or data;
5.2 assign, distribute, pledge, transfer, sell, lease or otherwise deal in, dispose of or encumber the Software or the Software Documentation;
5.3 Use the Software or Software Documentation on another person’s behalf;
5.4 take steps to reverse engineer, decompile, disassemble or otherwise derive source codes or techniques for the Software;
5.5 permit any third person to have access to the Software or Software Documentation or to a copy thereof;
5.6 create a derivative work or otherwise modify the Software or any portion thereof;
5.7 Enhance the Software, or any part, provided the intellectual property rights to any improvements or Enhancements to the Software in contravention hereof will nevertheless vest in Legal Interact Gauteng Distribution (Pty) Ltd;
5.8 infringe the intellectual property rights of Legal Interact Gauteng Distribution (Pty) Ltd in the Software and/or Software Documentation;
5.9 Use the Software to develop similar systems, or for any purpose other than contemplated herein; Or
5.10 Circumvent any anti copying or protection measures in the Software.
6 PROJECT PLAN
6.1 Licensee will set out its requirements for Installation in the Project Plan, as agreed by Legal Interact Gauteng Distribution (Pty) Ltd.
6.2 Licensee will appoint and make available resources to, inter alia: liaise with Legal Interact Gauteng Distribution (Pty) Ltd; Assist in compiling the Project Plan; Test the Software; Approve Deliverables; And otherwise assist in the development, Installation and Use of the Software, including Customizations and Enhancements thereto. Such resources will have sufficient knowledge and experience to carry out such obligations, be reasonably available, and have sufficient authority to make decisions.
6.3 Legal Interact Gauteng Distribution (Pty) Ltd will install the Software pursuant to the Project Plan.
7 CUSTOMISATION AND ENHANCEMENT
7.1.1 Should Licensee require Customization or Enhancement, Licensee will provide Legal Interact Gauteng Distribution (Pty) Ltd with a change request outlining the nature and scope of the change required.
7.1.2 If Legal Interact Gauteng Distribution (Pty) Ltd agrees to the request, it will provide an estimate of its fees therefor. Upon the Parties’ written agreement, such fee may be amortized over the remaining period hereof and added to the Rental, whereupon Schedule 2.2 will be amended accordingly. Failing written agreement, such fee will be payable pursuant to 3.2.1 above.
7.1.3 The parties will jointly: develop a Project Plan outlining the Deliverables and delivery dates of the Customization / Enhancement; Prepare a specification document detailing the Deliverables; And agree on the costing. Legal Interact Gauteng Distribution (Pty) Ltd will thereafter carry out the changes as agreed.
7.1.4 Any Customization / Enhancement will become part of the Software and subject to all the terms hereof.
7.1.5 Legal Interact Gauteng Distribution (Pty) Ltd may, in its discretion, incorporate Enhancements into the Software provided the Enhancements will not adversely affect the functionality.
8 BACKUP COPIES
8.1 With the exception of 9.2 below, Licensee will not make copies of the Software, Software Documentation or any part thereof.
8.2 Licensee is entitled to make 1 (one) backup copy of the Software and Software Documentation for business continuity purposes, which copy/ies may only be used if the Software is rendered inoperable, and will be securely stored at the Licensee’s head office address or such other site as agreed in writing. Licensee will not at any stage, for whatever reason, have any right to the Software source code.
8.3 Licensee will: reproduce all copyright and trade mark notices on each copy of the Software and Software Documentation; Maintain an up-to-date record of the number of such copies and their location; And upon request produce such record to Legal Interact Gauteng Distribution (Pty) Ltd.
9.1 Licensee will ensure its System Administrator and all users undergo suitable training for the correct Use of the Software and Hardware.
9.2 Legal Interact Gauteng Distribution (Pty) Ltd may, at its discretion, provide training, subject to Licensee paying Legal Interact Gauteng Distribution (Pty) Ltd therefore as reflected in Schedule 2.2, or otherwise at Legal Interact Gauteng Distribution (Pty) Ltd’s standard schedule of charges.
10 INTELLECTUAL PROPERTY RIGHTS
10.1 Licensee acknowledges and agrees that all intellectual property rights in the Software and Software Documentation, and in Customizations and Enhancements to the Software, will remain Legal Interact Gauteng Distribution (Pty) Ltd’s property. Licensee will not acquire or be entitled to any right or interest therein, or in any way dispute Legal Interact Gauteng Distribution (Pty) Ltd’s ownership thereof.
10.2 Any copyright, trademarks and other rights belonging to Legal Interact Gauteng Distribution (Pty) Ltd may only be used by Licensee with Legal Interact Gauteng Distribution (Pty) Ltd’s written consent.
10.3 If Licensee breaches this clause 10, or in any way detracts from Legal Interact Gauteng Distribution (Pty) Ltd’s rights in the Software, Licensee will be liable to Legal Interact Gauteng Distribution (Pty) Ltd for all and any damages suffered by Legal Interact Gauteng Distribution (Pty) Ltd, without limitation.
11.1 Legal Interact Gauteng Distribution (Pty) Ltd will provide Support as outlined in Legal Interact Gauteng Distribution (Pty) Ltd’s Software Support Agreement, as applicable.
11.2 Any Support rendered that is related to the software will be included in the monthly rental that is payable as per schedule 2.2, all other support will be charged pursuant to Legal Interact Gauteng Distribution (Pty) Ltd’s standard schedule of charges, unless the Parties have agreed to the payment of a retainer fee for Support.
11.3 If it transpires that the root cause of a fault (in its ordinary meaning) was not due to a Fault, Legal Interact Gauteng Distribution (Pty) Ltd will be entitled to levy a charge on Licensee for the Support pursuant to Legal Interact Gauteng Distribution (Pty) Ltd’s standard schedule of charges.
12.1.1 Legal Interact Gauteng Distribution (Pty) Ltd will offer a five business day “cooling off” period whereby a full refund is applicable within the 5 day period and in addition warrant the Software will, for a period of 3 (three) months after the Effective Date, substantially conform to the Specified Functionality, meaning there is no material divergence from the Specified Functionality, and excluding divergences that do not materially impact on the Use. Failure of the Software to so conform
Will require Legal Interact Gauteng Distribution (Pty) Ltd, at its discretion, to either: repair the Software by providing a Working Solution; Or replace the Software.
12.1.2 The warranty in 12.1.1 above will not apply if the lack of Specified Functionality was caused by:
184.108.40.206 An act of God as detailed in 17 below;
220.127.116.11 A Disabling Event or Contravention;
18.104.22.168 Misuse, neglect, improper installation, or repair or alteration of the Software by Licensee or a third person;
22.214.171.124 Defects in the Hardware;
126.96.36.199 Errors in third party software; Or
188.8.131.52 Changes required by Licensee to the Specified Functionality
12.2 Viruses and Locks
12.2.1 Legal Interact Gauteng Distribution (Pty) Ltd warrants the Software will be free of viruses as at the Effective Date. Licensee will be responsible for ensuring the Software is free of viruses after the Effective Date.
12.2.2 Should the Software contain a virus at or before the Effective Date, Legal Interact Gauteng Distribution (Pty) Ltd will do everything reasonably possible to clean the virus, failing which Legal Interact Gauteng Distribution (Pty) Ltd will replace the affected Software.
12.2.3 The Software may contain a “lock” that allows Legal Interact Gauteng Distribution (Pty) Ltd to disable the Software, which lock will not be viewed as a virus or Fault. Legal Interact Gauteng Distribution (Pty) Ltd will be entitled to activate the lock if: the Agreement is terminated; Or any Rental or fees due by Licensee remain outstanding.
12.3.1 Licensee warrants it has the requisite licenses to use such other software or data that it requires in conjunction with the Software.
12.3.2 Licensee warrants that it has not provided any false, misleading or inaccurate information to Legal Interact Gauteng Distribution (Pty) Ltd.
12.3.3 Legal Interact Gauteng Distribution (Pty) Ltd does not warrant: that the Software will be fit for the purpose for which it is intended, notwithstanding that the intended use is known to Legal Interact Gauteng Distribution (Pty) Ltd; That the Software is error free; That Licensee’s use thereof will be uninterrupted; Or the results of Use
12.3.4 Licensee’s sole remedy in the event of a breach of 12.1 or 12.2 above will be limited to the replacement or correction of the nonconforming component, at Legal Interact Gauteng Distribution (Pty) Ltd’s discretion and expense.
13.1 Any equipment, electrical requirements, cabling or other infrastructure or Hardware required for successful Installation will be supplied by Licensee, at Licensee’s expense, and in place before the Effective Date. Legal Interact Gauteng Distribution (Pty) Ltd will not be responsible for any damages caused from any such installation or supply.
13.2 Licensee will be liable for the replacement of goods loaned to Licensee and not returned in good order within 40 (forty) Days of delivery.
14.1 “Confidential Information” means, without limitation: any technical, financial, marketing, product or business information; Trade secrets; Business activities, practices or processes; Designs, trademarks or logos;
The Software, Software Documentation and any Faults; And any information that is not publicly available to the disclosing Party’s competitors, being information acquired by either Party from the other Party before or during the course of this Agreement, whether formally Designated as confidential or not.
14.2 Both Parties are restrained from, and undertake in favour of the other that it will not, without the prior written consent of such other Party:
14.2.1 Disclose the other Party’s Confidential Information to any other person. Provided that it will be entitled to disclose Confidential Information to those of its staff who need to know the Confidential Information for the purpose of performing that Party’s obligations hereunder and who are under a similar confidentiality obligation; Or
14.2.2 Use or copy the other Party’s Confidential Information for any purposes other than to perform its obligations hereunder.
14.3 This clause will not apply to information that is: trivial or obvious; Already in the possession of a Party otherwise than as a result of disclosure by the disclosing Party to such Party; Or in the public domain for reasons other than a breach hereof.
If either Party breaches a material term hereof and fails to remedy such breach within 10 (ten) Days of receipt of written notice requiring it to do so then the aggrieved Party will be entitled, without notice and in addition to any other remedies available to it, to cancel this Agreement or to claim specific performance, in either event without prejudice to the aggrieved Party’s right to claim damages.
16 EXCLUSION AND LIMITATION OF LIABILITY
16.1 Legal Interact Gauteng Distribution (Pty) Ltd will not be liable for any consequential or special damages regardless of cause, including without limitation, damages caused by loss of data, loss of profits, lost opportunity costs or loss of anticipated savings, or resulting in expenses or wasted staff time.
16.2 Licensee’s sole remedy for direct damages from any cause whatsoever will be for Legal Interact Gauteng Distribution (Pty) Ltd to use commercially reasonable efforts to remedy the breach at its expense. Failing which, Licensee will not be liable for costs in excess of the direct costs incurred in remedying such breach.
16.3 Legal Interact Gauteng Distribution (Pty) Ltd will not be liable for Customizations or Enhancements made by Licensee or any other person, or for any damages suffered by Licensee as a result of the manner in which data, whether processed by the Software or not, is transmitted or stored
16.4 Legal Interact Gauteng Distribution (Pty) Ltd will not be liable for, inter alia, the supply of accessories, internet access, website development, network and cabling. Licensee remains responsible for liaising with a provider of its choice for the supply of same, and will be liable for all associated charges.
16.5 It is Licensee’s responsibility to perform backups of its data and take preventative measures against viruses and unauthorized access. Legal Interact Gauteng Distribution (Pty) Ltd will not be liable for any damage caused by any loss of data, viruses or unauthorized access to information.
16.6 If the full solution required by Licensee comprises services rendered by third persons, the identity of whom is known to Licensee, any claim Licensee may have against Legal Interact Gauteng Distribution (Pty) Ltd in respect of or caused directly or indirectly by such third person will be strictly limited to the cession of Licensee’s claim against the relevant third person.
17 ACTS OF GOD
17.1 Neither Party will be liable to the other if performance is not possible due to events beyond its reasonable control, or an act of God, which includes without limitation: acts of Government; Civil or military authority; Acts of public enemy; war; riots; Civil disturbances; accidents; fires; explosions; earthquakes; floods; lightening; strikes; Labour disputes; Shortages of suitable parts, materials or labour; Delay or halt in a subcontractor’s supply; Magnetic interference; Interruptions of electrical power or other utility services; viruses; hacking; Unavailability of telecommunications services; Backbone or network error.
17.2 If an act of God or other event beyond the reasonable control of either Party continues for a continuous period of 60 (sixty) Days or more, either Party may terminate this Agreement in writing.
18.1 Any notice under this Agreement will be delivered to the address of the Parties as set out in writing, being the address at which each Party agrees to receive all notices, or as amended on written notification to the other Party.
18.2 Any notice will be deemed to have been received: if delivered by hand, on the date of delivery; If sent by prepaid Registered post, on the 7th (seventh) Day after the date of posting; If sent by fax or email, on the 1st (first) Day following the date of dispatch
18.3 If a notice is actually received by a Party, adequate notice will have been given, even though it was not delivered as described above.
9.1 Licensee will allow Legal Interact Gauteng Distribution (Pty) Ltd, on 2 (two) Days prior written notice, access to its premises to audit Licensee’s compliance herewith.
19.2 Neither Party will, without the other’s consent, either during, or within 1 (one) year after termination hereof, employ or solicit for employment any employee of the other Party.
19.3 Licensee will not assign, cede or delegate any of its rights or obligations hereunder or any part thereof, or attempt to do so, without Legal Interact Gauteng Distribution (Pty) Ltd’s prior written consent. Legal Interact Gauteng Distribution (Pty) Ltd may assign its rights and obligations on 2 (two) months prior written notice to Licensee.
19.4 This Agreement is not one of partnership or joint venture, and neither Party is authorized to act on behalf of the other.
19.5 If any provision of the Agreement is invalid or unenforceable, such provision will be amended, if possible, to give effect thereto, and failing that, deleted. In neither instance will the remaining provisions be affected, which provisions will be upheld and of full effect.
19.6 No indulgence will be construed as a waiver of or otherwise affect any rights in terms hereof, or prevent a party from enforcing strict compliance herewith.
19.7 No undertaking, representation or warranty not included in this Agreement will be of any effect.
19.8 This Agreement replaces and supersedes all previous agreements (if any) between Legal Interact Gauteng Distribution (Pty) Ltd and Licensee in connection with the Software, and constitutes the whole and only agreement between the Parties relating to the subject matter in question.
19.9 No amendment, variation or cancellation hereof will be binding unless in writing and signed by both Parties.
19.10 A Debit Order instruction is to be signed and completed. The amount shown in schedule 2.2 of the proposal
(“fees”) is in addition to any amounts you are currently paying.
19.11 Internet is required throughout the installation to facilitate remote maintenance and application updates. If there is no Internet access and a site visit is required to rectify a problem which ordinarily would be done remotely then the call out will be charged at our current rate.
19.12 A fully functional antivirus policy must be installed and applied. If despite our recommendation a client does not install antivirus software and a virus problem is experienced, any call outs which result as a consequence are expressly omitted from any Maintenance Contracts and will be charged for.
19.13. In the event of any default by the Customer of any provision of this agreement, the Customer hereby consents and authorizes the company to furnish the name, credit record and repayment history of the Customer to any credit bureau as a delinquent debtor, it is also agreed that the Company may use any means to verify the information contained in this document.